NextDoor Solutions

September 18, 2018
QualityService

In call centers, does infrastructure guarantee quality service?

Nowadays, there are many inexperienced companies that offer call center services without taking into consideration the importance of an adequate infrastructure that guarantees high quality of […]
September 9, 2018
ChatbotsRevolution

The revolution of chatbots in nearshore call centers

Call center companies’ development could not be understood without technology. Artificial intelligence has played a fundamental role in improving customer experience, and chatbots are a perfect […]
August 27, 2018

Why should companies place their bets on BPO services?

Staying competitive is a key element in the digital era. So, in that sense, business process outsourcing services or BPO services for short, have proven to […]
August 14, 2018

How do call center services benefit companies?

Call centers in Mexico have become a beneficial element for American businesses by increasing competitiveness through BPO services, such as customer support, direct sales and mass […]
July 30, 2018

Why is NDS an excellent offshoring solution?

Our BPO services via our contact centers in Mexico can provide the solutions you’re searching for. You would think that outsourcing (as in an outsourcing call […]
July 16, 2018

The BPO services demand in Mexico continues growing

The call center and BPO services industry continues to grow in Mexico, according to the National Contact Center Census BPO-KPO 2015, carried out by the Mexican […]