Call Center

September 9, 2018
ChatbotsRevolution

The revolution of chatbots in nearshore call centers

Call center companies’ development could not be understood without technology. Artificial intelligence has played a fundamental role in improving customer experience, and chatbots are a perfect […]
August 14, 2018

How do call center services benefit companies?

Call centers in Mexico have become a beneficial element for American businesses by increasing competitiveness through BPO services, such as customer support, direct sales and mass […]
July 16, 2018

The BPO services demand in Mexico continues growing

The call center and BPO services industry continues to grow in Mexico, according to the National Contact Center Census BPO-KPO 2015, carried out by the Mexican […]
June 12, 2018

México Is the Most Competitive Country in Latin America’s Call Center Industry

In recent years, a study on competitiveness for the call center and BPO industry in Latin America was presented, a joint effort between the IMT (Mexican […]
April 16, 2018

5 Advantages of Outsourcing a Call Center For Your Company

Outsourcing call centers is highly common for companies, mainly because it makes it possible to collaborate with specialized agents. Likewise, it allows businesses to have an […]
March 7, 2018
Essential, customized call center outsourcing services for your business

Essential, customized call center outsourcing services for your business

Outsourcing call center services has grown over recent years in our country. According to a 2015 Nearshore Americas study, Mexico is the leader for outsourcing in […]