Mass communication methods: valuable call center services for your business

Mass communication methods: valuable call center services for your business

Mass communication is a BPO service which allows businesses to increase the reach of communication to a global scale through various channels that are adaptable to different commercial activities.

To carry out these call center services, it is necessary to rely on the technology and back-up of an experienced provider, (such as a nearshore call center), as the combination of both elements will allow the communication to millions of people in an easy, fast and efficient manner.

When scaling the national market in this sector, it has been calculated that in Mexico, 87 out of every 100 inhabitants own a telephone, according to the Federal Institute of Telecommunications (FIT). Adding to that, around 103.9 million mobile lines exist, out of which 50.9 percent are smartphones.

Some of the most effective nearshore call center mass communication methods are:

SMS
The text message service available is delivered immediately to any type of cell phone and it does not require data usage nor an internet connection. Texts can be personalized with greetings, balances, invitations, thank you notes, alerts, coupons, as well as links to images and videos, among others.

Robotic dialer
This innovative system can send pre-recorded spots to your clients or prospects. Its biggest benefits are improving productivity by decreasing the time in between calls, as well as maximizing the telephonic resources.

Besides, it comes with an excellent catalyst: Online operators. This accessory allows the interaction with live agents in order to book reservations, close sales, quickly resolve issues or provide more information as required.

These call center services are tools that increase the potential for companies due to several reasons: they are measurable, quickly to execute and above all they are cost efficient.

NextDoor Solutions is a nearshore call center with an engaged, open and results-oriented task force, backed by 20 years of experience. Contact us today and we will let you know which mass communication method will be the most effective for your company. Make your business benefit from the best BPO services!