Nearshore is the new offshore
Leading producer of BPO services
Cost efficient human capital with a growing population of bilingual IT professionals and many IT hubs
BPO and call center services in Latin American is a $10 billion industry with 7% annual growth
Tax and labor reforms have made the business climate more conducive
Mexico is less inflationary than other major offshore locations
Trained, bilingual staff who have lived in the U.S. and are extremely familiar with American culture
Time-consuming and costly overseas travel; low-rates; subpar customer service; dense accents.
Low rates; high-quality customer service; 100% English-Spanish; Native English accent; day-trip visit
Low-rates; subpar customer service; non-bilingual; dense accents; minimum 3-day trip visit
High-rates; uneven customer service; Spanish speakers with dense American accent
Mexico: the nearshore solution
Tijuana has become one of the most important Hubs to host call center operations that offer bilingual and bicultural agents by reducing costs without sacrificing the level of service. Here are some benefits of choosing a bilingual call center nearshore to Tijuana.
- Geographical proximity between U.S. and Mexico makes communication and travel easy.
- Proximity facilitates ongoing, face-to-face training programs, face-to-face meetings and facility visits, enhancing trust and peace of mind.
- Same time zones, 100% bilingual staff, no language barriers.
- Approximately 500,000 Mexican IT professionals working in the BPO industry.
Benefits of working with Next Door Solutions
Cultural and Language Compatibility
Our cultural compatibility with the U.S. makes for a smoother operation, and with the satisfaction of your customer’s needs. Our agents are native English Speakers, with an American accent, which your clients will appreciate.
Proximity the U.S.
Proximity to the U.S. makes it possible to visit the facility as often as you wish, for training and in-person meetings with our operational managers. It’s an easy drive down from Southern California. Or just catch a plane to San Diego. Cross the border in no time through the CBX bridge.
Situated in Tijuana’s “Parque Industrial Pacifico”, the outsourcing location of choice for more than 60 companies from around the world. Next Door Solutions’ facility provides state-of-the art Contact Center technology, and up to 100 stations with a flexible operational model.
Save Cost by Outsourcing your Contact Center Operations to Mexico
Lower per/hour costs than U.S.-based companies, and competitive prices with nearshore facilities in Costa Rica and the Philippines. Next Door Solutions allows you to enjoy the benefits a highly- qualified workforce and to cut costs without sacrificing quality.