infrastructure

September 21, 2021
BPO in Mexico: An overview of the future

BPO in Mexico: An overview of the future

The advantages of BPO in Mexico are without question. If you’re looking to nearshore business processes associated with sales operations and customer support, Mexico is the […]
September 15, 2021
Four nearshoring trends to watch closely right now

Contact center QA: How to save money on travel expenses

Business travel costs are increasingly having a more significant impact on the budget of many companies, both in the United States and the rest of the […]
September 1, 2021
How to leverage Call Centers in Mexico to grow your business

How to leverage Call Centers in Mexico to grow your business

Call Centers in Mexico have established themselves as the ideal strategic allies for companies seeking to scale their customer service and sales operations. Years ago, US […]
October 1, 2020
QualityService

In call centers, does infrastructure guarantee quality service?

Nowadays, many inexperienced companies offer call center services without considering the importance of an adequate infrastructure that guarantees a high quality of service. Quality of service […]
November 26, 2018
Guide for selecting appropriate technology for a Call Center

Guide for selecting appropriate technology for a Call Center

To select the technological tools necessary for operational campaigns, BPO services and other call center services, call centers must take into account what different technological abilities […]