As a business owner, your daily to-do checklist is extensive. To complete all of your tasks, you need to ensure that your business is being run properly by your staff. How your company interacts with customers is primordial. Excellent customer service will make you money as much as it will save you money if done correctly. BPO solutions can save you money year-round by providing you with a team of expert customer service reps, and we are here to tell you how to get started.
Your start-up business may have only had a few calls a day many years ago, but thanks to your hard work, your customer base has expanded quite a bit. Today, you need an operator center. A customer service center within the United States will not be cheap, however, and can eat a significant part of your yearly budget. Business Process Outsourcing, or BPO, is the act of delegating your company’s work to a third-party center outside the United States. BPO is cost-effective and, if done right, very profitable.
DO NOT make this major mistake: sourcing your work overseas instead of nearshore. Many companies source their work to the highest bidder or the bargain price. But in doing so, they commit a major mistake. They hand over a crucial part of their business to individuals disconnected from the mannerisms and culture that can create long-lasting trust between a customer and a company. Countries like China and India are popular BPO options due to their incredibly low labor prices, but the significant differences in culture create issues that end up costing you more in the long run.
BPO solutions can save you money year-round if you jump on the bandwagon that is nearshore outsourcing. Companies are beginning to realize that nearby countries like Mexico offer highly skilled and educated individuals who are not only well-versed in customer service but also understand American culture and even speak fluent English. The warm tone of an individual with whom you can identify goes a long way in creating smoother transactions. From simple orders to resolving conflicts, having a person who understands and who can be understood is critical.
BPO solutions save you money in the long run because you are only paying a fraction of the price for a call center that you would in the States. For instance, you could save upwards of 39 percent of your budget by choosing to outsource instead of hiring in major cities like Phoenix and Austin. By selecting a nearshore contact center outsourcing option, your costs will be lowered but your quality will not. Customer service representatives who create strong connections with customers are likely to convert those customers into clients who will generate both profits and brand awareness for your business. Do not underestimate the power of a common culture.
Explore Your Options
We welcome you to contact us here at Next Door Solutions and discover why nearshore contact center outsourcing is changing the way businesses approach customer service. We are keen to show you all the benefits and options that we have to offer. Contact us at (619) 400 4177 and inquire how to get the process started – we are happy to help. The future of customer service sits upon the chance to connect common cultures and to discover why we need one another more than ever.