November 28, 2019
How Learning About Latin American Values Can Improve Business Relationships

A Strong Identity: Understanding Latin American Values for a Better Working Relationship

Imagine this. You walk into a business meeting with a Latin American client, wearing your best khakis and most comfortable shoes. Your client reaches out to […]
November 14, 2019
Make a Few Key Changes in Your Call Center to Boost Productivity

Upgrade Mentality: How Just a Few Changes Can Increase Your Call Center’s Productivity

Many call centers struggle with common issues that bog down productivity and diminish employee enthusiasm. If you are looking for a way to boost the productivity […]
October 30, 2019

A Stronger Connection: How Outsourced Call Centers Can Boost Customer Engagement

4 Ways Outsourced Call Centers Will Improve Customer Engagement  It’s nearly close of business on a Friday, and unbeknownst to you, a customer is experiencing an […]
October 16, 2019

Power Brands: How Businesses Use Social Media to Promote Customer Service

How These Three Power Brands Leverage Social Media for Better Customer Service  You’ve done the research—and you have learned just how vital maintaining a social media […]
September 25, 2019

Business Mentality: 10 Tips for Budgeting That Can Save Your Business

Budgeting isn’t easy for any business owner, and if someone tells you otherwise, they are probably lying. In order for a business to thrive, it needs […]
September 12, 2019

Nearshore Call Centers: How Latin American Work Ethic Is Helping Businesses Grow

Few things in the world can match the sheer power and strength of the Latin American workforce. While many people focus on the immigration debate in […]