diciembre 18, 2020
Imagine this. You walk into a business meeting with a Latin American client, wearing your best khakis and most comfortable shoes. Your client reaches out to […]
diciembre 10, 2020
Whether you work for a large company or a small company, choosing an outsourced BPO service center can provide many benefits, such as lower costs, fewer […]
diciembre 10, 2020
Mass communication is a BPO service that allows businesses to increase communication reach globally through various channels, adaptable to different commercial activities. To carry out these […]
diciembre 10, 2020
Our neighbor, south of the border, is becoming an integral part of small businesses’ growth all across America. Excellent customer service is an essential element of […]
noviembre 28, 2020
The United States is expensive! (Obvious statement, right?) Goods and services are expensive, higher education is expensive, housing is costly, technology is expensive, taxes are costly, […]
noviembre 20, 2020
Outsourcing call centers are highly common for companies, mainly because they can collaborate with specialized agents. Likewise, it allows businesses to have an adequate operations structure […]
noviembre 6, 2020
In recent years, a study on competitiveness for the call center and BPO industry in Latin America was presented, a joint effort between the IMT (Mexican […]
noviembre 6, 2020
Creating value through a product or service is not easy. It requires effort and focus, which sometimes neglects the company’s key aspects, such as customer service. […]
noviembre 2, 2020
One of the most challenging aspects of outsourcing is ensuring that your company’s call center complies with the various regulations organizations like the FTC and FCC […]
noviembre 2, 2020
In several Latin American countries, industrial parks are an urban phenomenon of the 20th century. According to each city’s expansion, the opportunities for this kind of […]
octubre 29, 2020
The ability for businesses to understand and communicate with Spanish-speaking customers is essential. As of 2019, there were an estimated 477 billion native Spanish speakers worldwide, […]
octubre 15, 2020
When your customers are happy, your company thrives—it’s that simple. Customer solutions provide the fuel that keeps your business running, and finding the right people for […]