NextDoor Solutions

October 15, 2020

Getting Ahead: 5 Long-Term Advantages of Nearshoring

When your customers are happy, your company thrives—it’s that simple. Customer solutions provide the fuel that keeps your business running, and finding the right people for […]
October 8, 2020

5 advantages of having an omnichannel customer service

A company must have omnichannel customer service if it wants to add value to its products or services since it broadens its capacity to serve customers […]
October 1, 2020
QualityService

In call centers, does infrastructure guarantee quality service?

Nowadays, many inexperienced companies offer call center services without considering the importance of an adequate infrastructure that guarantees a high quality of service. Quality of service […]
January 15, 2020

3 Reasons to Consider an Anonymous Business Ethics Hotline in Dual Languages

Today’s business environment is fiercely competitive, and employees are feeling the strain. Some employees, fearing reprisal, might keep quiet about internal processes that could hurt operations, […]
November 14, 2019
Make a Few Key Changes in Your Call Center to Boost Productivity

Upgrade Mentality: How Just a Few Changes Can Increase Your Call Center’s Productivity

Many call centers struggle with common issues that bog down productivity and diminish employee enthusiasm. If you are looking for a way to boost the productivity […]
October 30, 2019

A Stronger Connection: How Outsourced Call Centers Can Boost Customer Engagement

4 Ways Outsourced Call Centers Will Improve Customer Engagement  It’s nearly close of business on a Friday, and unbeknownst to you, a customer is experiencing an […]