Ricardo Navarrete
November 20, 2020
Outsourcing call centers are highly common for companies, mainly because they can collaborate with specialized agents. Likewise, it allows businesses to have an adequate operations structure […]
November 6, 2020
In recent years, a study on competitiveness for the call center and BPO industry in Latin America was presented, a joint effort between the IMT (Mexican […]
November 6, 2020
Creating value through a product or service is not easy. It requires effort and focus, which sometimes neglects the company’s key aspects, such as customer service. […]
November 2, 2020
One of the most challenging aspects of outsourcing is ensuring that your company’s call center complies with the various regulations organizations like the FTC and FCC […]
November 2, 2020
In several Latin American countries, industrial parks are an urban phenomenon of the 20th century. According to each city’s expansion, the opportunities for this kind of […]
October 29, 2020
The ability for businesses to understand and communicate with Spanish-speaking customers is essential. As of 2019, there were an estimated 477 billion native Spanish speakers worldwide, […]