Ricardo Navarrete
November 18, 2021
Do I really understand what the value of time is for my business? How many hours a week are considered wasted? If you have asked yourself […]
November 12, 2021
Achieving low operating cost without sacrificing quality and the customer experience has to be a priority for all organizations, especially for small and medium sized businesses. […]
November 5, 2021
In the last few years, there has been a paradigm shift in the offshore. Many businesses are beginning to understand that, instead of pointing towards India, […]
October 29, 2021
Non-core business processes are, inevitably, present in all businesses. Do not allow that terminology to confuse you! Yes, they are important and strategic processes; it is […]
October 21, 2021
Multimillionaire Jeff Bezos, Amazon’s leader and founder, once said, “We can’t be in survival mode. We have to be in growth mode.” But, how can we […]
October 14, 2021
70% of companies who outsource do so with the main objective of reducing costs, according to global firm Deloitte. When it comes to customer service operations, […]