call center
October 29, 2021
Non-core business processes are, inevitably, present in all businesses. Do not allow that terminology to confuse you! Yes, they are important and strategic processes; it is […]
October 21, 2021
Multimillionaire Jeff Bezos, Amazon’s leader and founder, once said, “We can’t be in survival mode. We have to be in growth mode.” But, how can we […]
October 14, 2021
70% of companies who outsource do so with the main objective of reducing costs, according to global firm Deloitte. When it comes to customer service operations, […]
October 1, 2020
Nowadays, many inexperienced companies offer call center services without considering the importance of an adequate infrastructure that guarantees a high quality of service. Quality of service […]
November 26, 2018
To select the technological tools necessary for operational campaigns, BPO services and other call center services, call centers must take into account what different technological abilities […]
November 12, 2018
By investing in customer services, such as utilizing a nearshore call center, it will not only help the company obtain new consumers, but it will also […]