octubre 29, 2021
Non-core business processes are, inevitably, present in all businesses. Do not allow that terminology to confuse you! Yes, they are important and strategic processes; it is […]
octubre 21, 2021
Multimillionaire Jeff Bezos, Amazon’s leader and founder, once said, “We can’t be in survival mode. We have to be in growth mode.” But, how can we […]
octubre 14, 2021
70% of companies who outsource do so with the main objective of reducing costs, according to global firm Deloitte. When it comes to customer service operations, […]
octubre 1, 2020
Nowadays, many inexperienced companies offer call center services without considering the importance of an adequate infrastructure that guarantees a high quality of service. Quality of service […]
octubre 10, 2018
Something that has characterized call center services is being adaptable to the needs of the companies. When a company adopts a custom-made service to fit their […]
septiembre 9, 2018
Call center companies’ development could not be understood without technology. Artificial intelligence has played a fundamental role in improving customer experience, and chatbots are a perfect […]