call center

October 29, 2021
4 non-core business processes that are worth outsourcing

4 non-core business processes that are worth outsourcing

Non-core business processes are, inevitably, present in all businesses.   Do not allow that terminology to confuse you! Yes, they are important and strategic processes; it is […]
October 21, 2021
Expand Business Operations

5 Key Tips to Expand Business Operations

Multimillionaire Jeff Bezos, Amazon’s leader and founder, once said, “We can’t be in survival mode. We have to be in growth mode.” But, how can we […]
October 14, 2021
Call Center Outsourcing

How to Save with Call Center Outsourcing

70% of companies who outsource do so with the main objective of reducing costs, according to global firm Deloitte. When it comes to customer service operations, […]
October 1, 2020
QualityService

In call centers, does infrastructure guarantee quality service?

Nowadays, many inexperienced companies offer call center services without considering the importance of an adequate infrastructure that guarantees a high quality of service. Quality of service […]
November 26, 2018

Guide for selecting appropriate technology for a Call Center

To select the technological tools necessary for operational campaigns, BPO services and other call center services, call centers must take into account what different technological abilities […]
November 12, 2018

Get more clients by improving your brand experience

By investing in customer services, such as utilizing a nearshore call center, it will not only help the company obtain new consumers, but it will also […]