contact center

September 18, 2018

In call centers, does infrastructure guarantee quality service?

Nowadays, there are many inexperienced companies that offer call center services without taking into consideration the importance of an adequate infrastructure that guarantees high quality of […]
March 21, 2018

5 advantages of having an omni-channel customer service

It is crucial for a company to have an omni-channel customer service if it wants to add value to its products or services, since it broadens […]