February 27, 2019

The Hybrid Contact Center: Native U.S. English speakers working in Mexico

An important program on your computer isn’t operating correctly and you don’t know why. So, you pick up your phone and call the program’s customer service […]
November 26, 2018

Guide for selecting appropriate technology for a Call Center

To select the technological tools necessary for operational campaigns, BPO services and other call center services, call centers must take into account what different technological abilities […]
November 12, 2018

Get more clients by improving your brand experience

By investing in customer services, such as utilizing a nearshore call center, it will not only help the company obtain new consumers, but it will also […]
October 24, 2018

Indispensable costs in any company

It goes without saying that infrastructure is crucial for any company. It is actually one of the main costs to be expected for all companies regardless […]
October 10, 2018

Custom-made services for the growth of your business

Something that has characterized call center services is being adaptable to the needs of the companies. When a company adopts a custom-made service to fit their […]
September 9, 2018
ChatbotsRevolution

The revolution of chatbots in nearshore call centers

Call center companies’ development could not be understood without technology. Artificial intelligence has played a fundamental role in improving customer experience, and chatbots are a perfect […]