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  • Ricardo Navarrete
julio 16, 2019
Top 10 Qualities of a Successful Call Center BPO Company
Published by Ricardo Navarrete at julio 16, 2019

Top 10 Qualities of a Successful Call Center BPO Company

When a machine is well-oiled, there is little you need to do but supervise. A thriving call center BPO company should provide excellent customer service, and […]
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mayo 17, 2019
Communication Breakdown: Offshore Outsourcing Is Hurting Your Business
Published by Ricardo Navarrete at mayo 17, 2019

Communication Breakdown: Offshore Outsourcing Is Hurting Your Business

The tech boom is forcing companies to work smarter, not harder, and that means outsourcing work. The customer service end of your business is the beating […]
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abril 25, 2019
Delegate and Conquer: BPO Solutions Can Save You Money Year Round
Published by Ricardo Navarrete at abril 25, 2019

Delegate and Conquer: BPO Solutions Can Save You Money Year Round

As a business owner, your daily to-do checklist is extensive. To complete all of your tasks, you need to ensure that your business is being run […]
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marzo 27, 2019
The benefits of a nearshore call center versus an offshore call center
Published by Ricardo Navarrete at marzo 27, 2019

The benefits of a nearshore call center versus an offshore call center

Did you find our blog because you’re shopping? Is your business one of the many American companies looking for call center services? If so, it’s probably […]
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febrero 27, 2019
The Hybrid Contact Center
Published by Ricardo Navarrete at febrero 27, 2019

The Hybrid Contact Center: Native U.S. English speakers working in Mexico

An important program on your computer isn’t operating correctly and you don’t know why. So, you pick up your phone and call the program’s customer service […]
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noviembre 26, 2018
Guide for selecting appropriate technology for a Call Center
Published by Ricardo Navarrete at noviembre 26, 2018

Guide for selecting appropriate technology for a Call Center

To select the technological tools necessary for operational campaigns, BPO services and other call center services, call centers must take into account what different technological abilities […]
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