October 29, 2020

Business Viewpoint: 3 Reasons Why Spanish Is the Global Language of the Future

The ability for businesses to understand and communicate with Spanish-speaking customers is essential. As of 2019, there were an estimated 477 billion native Spanish speakers worldwide, […]
October 15, 2020

Getting Ahead: 5 Long-Term Advantages of Nearshoring

When your customers are happy, your company thrives—it’s that simple. Customer solutions provide the fuel that keeps your business running, and finding the right people for […]
October 8, 2020

5 advantages of having an omnichannel customer service

A company must have omnichannel customer service if it wants to add value to its products or services since it broadens its capacity to serve customers […]
October 1, 2020
QualityService

In call centers, does infrastructure guarantee quality service?

Nowadays, many inexperienced companies offer call center services without considering the importance of an adequate infrastructure that guarantees a high quality of service. Quality of service […]
January 15, 2020

3 Reasons to Consider an Anonymous Business Ethics Hotline in Dual Languages

Today’s business environment is fiercely competitive, and employees are feeling the strain. Some employees, fearing reprisal, might keep quiet about internal processes that could hurt operations, […]
November 28, 2019
How Learning About Latin American Values Can Improve Business Relationships

A Strong Identity: Understanding Latin American Values for a Better Working Relationship

Imagine this. You walk into a business meeting with a Latin American client, wearing your best khakis and most comfortable shoes. Your client reaches out to […]