noviembre 20, 2020
Outsourcing call centers are highly common for companies, mainly because they can collaborate with specialized agents. Likewise, it allows businesses to have an adequate operations structure […]
noviembre 6, 2020
In recent years, a study on competitiveness for the call center and BPO industry in Latin America was presented, a joint effort between the IMT (Mexican […]
noviembre 6, 2020
Creating value through a product or service is not easy. It requires effort and focus, which sometimes neglects the company’s key aspects, such as customer service. […]
noviembre 2, 2020
One of the most challenging aspects of outsourcing is ensuring that your company’s call center complies with the various regulations organizations like the FTC and FCC […]
noviembre 2, 2020
In several Latin American countries, industrial parks are an urban phenomenon of the 20th century. According to each city’s expansion, the opportunities for this kind of […]
octubre 29, 2020
The ability for businesses to understand and communicate with Spanish-speaking customers is essential. As of 2019, there were an estimated 477 billion native Spanish speakers worldwide, […]