noviembre 18, 2021
Do I really understand what the value of time is for my business? How many hours a week are considered wasted? If you have asked yourself […]
noviembre 12, 2021
Achieving low operating cost without sacrificing quality and the customer experience has to be a priority for all organizations, especially for small and medium sized businesses. […]
octubre 21, 2021
Multimillionaire Jeff Bezos, Amazon’s leader and founder, once said, “We can’t be in survival mode. We have to be in growth mode.” But, how can we […]
octubre 14, 2021
70% of companies who outsource do so with the main objective of reducing costs, according to global firm Deloitte. When it comes to customer service operations, […]
octubre 5, 2021
Near sourcing is becoming more relevant for US-based companies, and with good reason: it perfectly aligns the possibilities of today’s globalized economy with a budget optimization […]
septiembre 29, 2021
When companies in the US wish to reduce costs while scaling their customer support operations, they know nearshore is one of the best options to make […]